Quality improvement through the integration of Six Sigma QFD and TRIZ in manufacturing and service organizations

Abstract

The growing demand for low cost high quality and minimal time to market any product or service is indispensable in today s industrial scenario to sustain the competitive edge In this context, industries have to anticipate customer needs identify the process improvement to lower newlineproduction costs while accomplishing high quality when creating reliable products In the recent past Six Sigma has been the methodology of choice for achieving quality in products and services through streamlined business practices that would eventually delight customers Six Sigma is a simple and a structured approach that emphasises on the existing human network within the company thus it stands apart from its quality predecessors Six Sigma was introduced in manufacturing processes since its inception Today Six Sigma is also implemented in other sectors like customer service, marketing purchasing banking insurance and health care After expanding its implementation to several sectors a very few researchers and practitioners newlinehave examined the successful implementation of Six Sigma in organizations newline