Management of changes in public sector banks in India after globalization_A case study of Jharkhand state

Abstract

Public Sector Banks are the oldest financial institution in India and hence enjoy major market share. After Globalization of Indian Economy, changes took place in various dimensions of all over trade activities including financial sector reform, followed by recommendations of Narsimham Committee I and II. This led to entry of New Private Sector Banks as well as Foreign Banks into Banking industry. RBI imposed many of the reforms, corrective measure and changed certain norms for all the Banks in order to overcome prevailing problems of poor debt recovery condition and enhancing bank s liquidity and profitability by better performance. RBI set the standards and parameters of performance to be attained by banks. In this study, the efficiency it has been checked for PSBs in terms of following imposed norms and achieving parameters set by RBI and Ministry of Finance. newlineStill, Public Sector Banks are having major market share. But the trends in Indian Banking industry has witnessed a better performance and increasing market share in favour of Private and Foreign Banks. However, PSBs, specially SBI, Allahabad Bank, UBI, PNB, etc did well, with changed working conditions and almost all PSBs were computerised within 7 to 8 years after globalization. They are also meeting the performance standards set by RBI. In context of Jharkhand State the lead banks are performing well, as compared to other PSBs operating therein. The main problem with Jharkhand found to be that it was separated from Bihar state in year 2001 and many of the Business accounts are still operating from the banks in Bihar. A general survey and observation pointed out the customer s perception of services offered by them which concluded that the tendency, attitude and skill required of the people working with the PSBs are not very much welcoming. The PSBs in Jharkhand are lacking behind in many parameters than their performance at national level. newline newline