1. Shodhganga@INFLIBNET
  2. Bharathiar University
  3. Department of BSMED
Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/237998
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DC FieldValueLanguage
dc.coverage.spatial
dc.date.accessioned2019-04-10T09:27:07Z-
dc.date.available2019-04-10T09:27:07Z-
dc.identifier.urihttp://hdl.handle.net/10603/237998-
dc.description.abstractnewline
dc.format.extent
dc.languageEnglish
dc.relation
dc.rightsuniversity
dc.titleA Study On The Mediating Effect Of E Service Recovery Satisfaction On Customer Retention Moderated By Perceived Initial Negativity Among E Banking Customers In Kerala
dc.title.alternative
dc.creator.researcherSONIA MATHEW
dc.description.note
dc.contributor.guideK.P Saraswathy Amma
dc.publisher.placeCoimbatore
dc.publisher.universityBharathiar University
dc.publisher.institutionDepartment of Management
dc.date.registered01.07.2013
dc.date.completed21.01.2018
dc.date.awarded
dc.format.dimensions
dc.format.accompanyingmaterialDVD
dc.source.universityUniversity
dc.type.degreePh.D.
Appears in Departments:Department of BSMED

Files in This Item:
File Description SizeFormat 
01_title.pdfAttached File49.55 kBAdobe PDFView/Open
02_certificate.pdf320.89 kBAdobe PDFView/Open
03_preliminary pages.pdf1.24 MBAdobe PDFView/Open
04_chapter1.pdf591.88 kBAdobe PDFView/Open
05_chapter2.pdf1.29 MBAdobe PDFView/Open
06_chapter3.pdf878.54 kBAdobe PDFView/Open
07_chapter4.pdf942.29 kBAdobe PDFView/Open
08_chapter5.pdf3.19 MBAdobe PDFView/Open
09_chapter6.pdf667.77 kBAdobe PDFView/Open
12_references.pdf884.42 kBAdobe PDFView/Open
13_appendix.pdf1.28 MBAdobe PDFView/Open
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