1. Shodhganga@INFLIBNET
  2. Devi Ahilya Vishwavidyalaya
  3. Prestige Institute of Management and Research
Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/236154
Title: Service quality and customer commitment as precedents to word of mouth communication A study of retail outlets
Researcher: Dubey, Charu
Guide(s): Phatak, Yogeshwari
Keywords: CustomerCommitment
GapModel
MouthCommunication
RetailService
ServiceQuality
University: Devi Ahilya Vishwavidyalaya
Completed Date: 2013
Abstract: Abstract not available
Pagination: clxxx, 159p.
URI: http://hdl.handle.net/10603/236154
Appears in Departments:Prestige Institute of Management and Research

Files in This Item:
File Description SizeFormat 
01_title page.pdfAttached File33.67 kBAdobe PDFView/Open
02_declaration.pdf22.93 kBAdobe PDFView/Open
03_certificate.pdf29.67 kBAdobe PDFView/Open
04_acknowledgement.pdf49.62 kBAdobe PDFView/Open
05_preface.pdf102.98 kBAdobe PDFView/Open
06_table of content.pdf164.23 kBAdobe PDFView/Open
07_chapter 1.pdf690.95 kBAdobe PDFView/Open
08_chapter 2.pdf678.01 kBAdobe PDFView/Open
09_chapter 3.pdf248.83 kBAdobe PDFView/Open
10_chapter 4.pdf440.7 kBAdobe PDFView/Open
11_chapter 5.pdf500.47 kBAdobe PDFView/Open
12_summary and conclusions.pdf104.28 kBAdobe PDFView/Open
13_suggestions.pdf145.53 kBAdobe PDFView/Open
14_bibliography.pdf395.88 kBAdobe PDFView/Open
15_webliography.pdf22.26 kBAdobe PDFView/Open
16_appendix.pdf1.27 MBAdobe PDFView/Open
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