Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/23414
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.coverage.spatial | Commerce | en_US |
| dc.date.accessioned | 2014-08-20T14:34:22Z | - |
| dc.date.available | 2014-08-20T14:34:22Z | - |
| dc.date.issued | 2014-08-20 | - |
| dc.identifier.uri | http://hdl.handle.net/10603/23414 | - |
| dc.description.abstract | newline No | en_US |
| dc.format.extent | 28cm. | en_US |
| dc.language | English | en_US |
| dc.relation | No | en_US |
| dc.rights | university | en_US |
| dc.title | Impact of Service Recovery on Customer Satisfaction | en_US |
| dc.title.alternative | A Study of the Telecommunication Sector in India | en_US |
| dc.creator.researcher | Sabharwal, Nidhi | en_US |
| dc.subject.keyword | Customer Satisfaction | en_US |
| dc.subject.keyword | Telecommunication Sector | en_US |
| dc.description.note | Summary:133-140, References:141-167, Annexure: a-h | en_US |
| dc.contributor.guide | Soch, Harmeen Kaur | en_US |
| dc.publisher.place | Amritsar | en_US |
| dc.publisher.university | Guru Nanak Dev University | en_US |
| dc.publisher.institution | Departmenent of Commerce and Business Management | en_US |
| dc.date.registered | 22/01/2007 | en_US |
| dc.date.completed | 23/12/2011 | en_US |
| dc.date.awarded | 31/01/2013 | en_US |
| dc.format.dimensions | 167p.+a-h | en_US |
| dc.format.accompanyingmaterial | CD | en_US |
| dc.source.university | University | en_US |
| dc.type.degree | Ph.D. | en_US |
| Appears in Departments: | Departmenent of Commerce and Business Management | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 34.14 kB | Adobe PDF | View/Open |
| 02_declaration.pdf | 45.92 kB | Adobe PDF | View/Open | |
| 03_certificate.pdf | 53.86 kB | Adobe PDF | View/Open | |
| 04_acknowledgment.pdf | 65.41 kB | Adobe PDF | View/Open | |
| 05_table of contents.pdf | 90.97 kB | Adobe PDF | View/Open | |
| 06_list of tables and fgures.pdf | 100.09 kB | Adobe PDF | View/Open | |
| 07_chapter 1.pdf | 186.09 kB | Adobe PDF | View/Open | |
| 08_chapter 2.pdf | 335.02 kB | Adobe PDF | View/Open | |
| 09_chapter 3.pdf | 148.65 kB | Adobe PDF | View/Open | |
| 10_chapter 4.pdf | 283.8 kB | Adobe PDF | View/Open | |
| 11_chapter 5.pdf | 234.95 kB | Adobe PDF | View/Open | |
| 12_chapter 6.pdf | 531.98 kB | Adobe PDF | View/Open | |
| 13_chapter 7.pdf | 135.71 kB | Adobe PDF | View/Open | |
| 14_bibliography.pdf | 241.46 kB | Adobe PDF | View/Open | |
| 15_annexure.pdf | 239.44 kB | Adobe PDF | View/Open |
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