Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/23414
| Title: | Impact of Service Recovery on Customer Satisfaction |
| Researcher: | Sabharwal, Nidhi |
| Guide(s): | Soch, Harmeen Kaur |
| Keywords: | Customer Satisfaction Telecommunication Sector |
| Upload Date: | 20-Aug-2014 |
| University: | Guru Nanak Dev University |
| Completed Date: | 23/12/2011 |
| Abstract: | newline No |
| Pagination: | 28cm. |
| URI: | http://hdl.handle.net/10603/23414 |
| Appears in Departments: | Departmenent of Commerce and Business Management |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 34.14 kB | Adobe PDF | View/Open |
| 02_declaration.pdf | 45.92 kB | Adobe PDF | View/Open | |
| 03_certificate.pdf | 53.86 kB | Adobe PDF | View/Open | |
| 04_acknowledgment.pdf | 65.41 kB | Adobe PDF | View/Open | |
| 05_table of contents.pdf | 90.97 kB | Adobe PDF | View/Open | |
| 06_list of tables and fgures.pdf | 100.09 kB | Adobe PDF | View/Open | |
| 07_chapter 1.pdf | 186.09 kB | Adobe PDF | View/Open | |
| 08_chapter 2.pdf | 335.02 kB | Adobe PDF | View/Open | |
| 09_chapter 3.pdf | 148.65 kB | Adobe PDF | View/Open | |
| 10_chapter 4.pdf | 283.8 kB | Adobe PDF | View/Open | |
| 11_chapter 5.pdf | 234.95 kB | Adobe PDF | View/Open | |
| 12_chapter 6.pdf | 531.98 kB | Adobe PDF | View/Open | |
| 13_chapter 7.pdf | 135.71 kB | Adobe PDF | View/Open | |
| 14_bibliography.pdf | 241.46 kB | Adobe PDF | View/Open | |
| 15_annexure.pdf | 239.44 kB | Adobe PDF | View/Open |
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