Assessment of change management in information technology industry in tamilnadu

Abstract

This thesis entitled, Assessment of Change Management in Information newlineTechnology Industry in Tamil Nadu presents the outcome of the research work newlineundertaken to analyse the change management practices in the Information newlineTechnology (IT) industry. The IT industry undergoes many changes due to the newlinetechnological advancement, political changeover, economic uncertainty, and newlineinflation. In order to sustain in the rapidly changing environment, the newlineorganisations must know about the changes prevailing and the methods to newlinemanage those changes. newline newline A structured questionnaire was used to collect the data from the IT newlineservices employees. The questionnaire was constructed based on the dimensions newlineof the Managing Change Model developed by W. Warner Burk Associates, Inc., newlineOrganisation Consultants. The permission to use the model was obtained from newlineProf. W. Warner Burke, Teachers College, Columbia University, New York. A newlinepilot study was conducted to test the validity of the model in the Indian context. newline newline The IT industry is the largest private sector employer in India. The newlineindustry is classified into four segments: IT Services (ITS), Business Process newlineManagement (BPM), Engineering and RandD (ERandD), and Software Products newline(SPD). The IT Services segment was chosen for this research because it newlineaccounts for 52 per cent of the total IT industry revenue. newline newline The list of top 20 players in the IT services industry from the NASSCOM newlineIndustry Ranking was collected. Out of the list, top five companies were chosen newlinefor this research. The employees from these five companies constitute the newlinepopulation for this study. In the non-probability sampling technique, judgement newlinesampling method was used to collect the data from the sample size of 400 IT newlineservices employees. newline newline