Impact of Workplace Diversity on organizational Citizenship Behavior with the Mediating Effect of Workplace Inclusion Organizational Commitment and Organizational Identification

Abstract

Today organizations have to ponder upon developing a trend of multiculturalism, embarking the perceptions of employees towards the justice-related events like equitable reward administration system, career advancement opportunity, access to crucial organization related information, level of prejudice and discrimination (Comer and Soliman, 1996). Work of E.Miller in 1994 revealed that there is very little organization s who have attempted to train and educate diversified workforce but they ignored the human element concerning behavior, developing the human capital needs and motivation level of employees. Managing diversity means creating and maintaining a positive and conducive work culture where the differences and uniqueness of employees are recognised. Literature on diversity at workplace exhibit that well managed diversity can result in more contented, committed and better performing employees. It is, therefore necessary to develop and foster a culturally diversified workforce. In fact one cannot reap the real benefit of diversity unless and until there (organization) prevails the climate of inclusion (Ike Nnia, 2013). newlineLiterature review on workplace diversity and inclusion has mostly examined the workplace culture, its impact on acceptability of diversified people within the organization (Patrick, 2010), comparative analysis of HR practices in Indian and German companies (Paelmke, 2007), factors impeding the successful execution of diversity practices and policies in the organization(Siegel, 2006), relationship between diversity at workplace, perceived organizational support and organizational outcomes (Fink, Pastore and Riemer, 2003; Kandola, 1994), effect of different newlinevii newlinedimensions of diversity and diversity management at workplace in Indian context (Dass and Parker, 1993; Patrickson and O Brien, 2001). newlineStatement of the Problem: Examining the impact of workplace diversity on organizational citizenship behavior, with the mediating effect of workplace inclusion, organizational commitment and organizational identi