Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/221956
| Title: | Effective construction of customer relationship management service quality vs customer loyalty with special reference to bank customers in chennai city |
| Researcher: | Maruthamuthu M |
| Guide(s): | Rajendhiran N |
| Keywords: | Bank Customers Chennai City Customer Relationship Management Social Sciences,Economics and Business,Management |
| University: | Periyar University |
| Completed Date: | 2016 |
| Abstract: | newline |
| Pagination: | 224p |
| URI: | http://hdl.handle.net/10603/221956 |
| Appears in Departments: | Periyar Institute of Management Studies |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 163.92 kB | Adobe PDF | View/Open |
| 02_certificate.pdf | 89.43 kB | Adobe PDF | View/Open | |
| 03_preliminary pages.pdf | 553.11 kB | Adobe PDF | View/Open | |
| 04_chapter 1.pdf | 567.5 kB | Adobe PDF | View/Open | |
| 05_chapter 2.pdf | 466.37 kB | Adobe PDF | View/Open | |
| 06_chapter 3.pdf | 364.58 kB | Adobe PDF | View/Open | |
| 07_chapter 4.pdf | 2.06 MB | Adobe PDF | View/Open | |
| 08_chapter 5.pdf | 353.67 kB | Adobe PDF | View/Open | |
| 09_bibliography.pdf | 160.07 kB | Adobe PDF | View/Open | |
| 10_appendices.pdf | 198.01 kB | Adobe PDF | View/Open |
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