Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/221521
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.coverage.spatial | Impact of service failure and recovery on employees performance and also identify the adverse effects of non-recognition of their service recovery efforts in the overall situation | |
| dc.date.accessioned | 2018-11-26T06:50:57Z | - |
| dc.date.available | 2018-11-26T06:50:57Z | - |
| dc.identifier.uri | http://hdl.handle.net/10603/221521 | - |
| dc.description.abstract | Included in thesis | |
| dc.format.extent | 203 | |
| dc.language | English | |
| dc.relation | 150 | |
| dc.rights | university | |
| dc.title | Impact of service failure and recovery on employees performance in banking sector | |
| dc.title.alternative | ||
| dc.creator.researcher | Sharma Sonal | |
| dc.subject.keyword | Employee Performance | |
| dc.subject.keyword | Employee Satisfaction | |
| dc.subject.keyword | Service Delivery | |
| dc.subject.keyword | Service Encounter | |
| dc.subject.keyword | Service Failure | |
| dc.subject.keyword | Service Recovery | |
| dc.description.note | ||
| dc.contributor.guide | Singh Raghuvir | |
| dc.publisher.place | Madurai | |
| dc.publisher.university | Madurai Kamraj University | |
| dc.publisher.institution | Department of Management Studies | |
| dc.date.registered | February 2013 | |
| dc.date.completed | May 2018 | |
| dc.date.awarded | Oct 2018 | |
| dc.format.dimensions | ||
| dc.format.accompanyingmaterial | None | |
| dc.source.university | University | |
| dc.type.degree | Ph.D. | |
| Appears in Departments: | Department of Management Studies | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 388.5 kB | Adobe PDF | View/Open |
| 02_declaration.pdf | 220.69 kB | Adobe PDF | View/Open | |
| 03_abstract.pdf | 172.75 kB | Adobe PDF | View/Open | |
| 04_acknowledgement.pdf | 195.67 kB | Adobe PDF | View/Open | |
| 05_preface.pdf | 191.21 kB | Adobe PDF | View/Open | |
| 06_table of contents.pdf | 224.49 kB | Adobe PDF | View/Open | |
| 07_list of tables.pdf | 245.15 kB | Adobe PDF | View/Open | |
| 08_list of figures.pdf | 217.16 kB | Adobe PDF | View/Open | |
| 09_list of abbreviations.pdf | 193.34 kB | Adobe PDF | View/Open | |
| 10_chapter_1.pdf | 1 MB | Adobe PDF | View/Open | |
| 11_chapter_2.pdf | 420.35 kB | Adobe PDF | View/Open | |
| 12_chapter_3.pdf | 455.55 kB | Adobe PDF | View/Open | |
| 13_chapter_4.pdf | 2.71 MB | Adobe PDF | View/Open | |
| 14_chapter_5.pdf | 460.29 kB | Adobe PDF | View/Open | |
| 15_references.pdf | 373.79 kB | Adobe PDF | View/Open |
Items in Shodhganga are licensed under Creative Commons Licence Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0).
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