1. Shodhganga@INFLIBNET
  2. Savitribai Phule Pune University
  3. Allana Institute of Management Sciences Pune
Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/220886
Title: An analytical study of CRM in IT services firms in Pune and its impact on firm performance
Researcher: Bukhari,Atiya Naaz S.S.
Guide(s): Kazi,Roshan
Keywords: Social Sciences
Management
Marketing Management
CRM
Services firms
Pune
Firm performance
University: Savitribai Phule Pune University
Completed Date: 01/2017
Abstract: newline
Pagination: 
URI: http://hdl.handle.net/10603/220886
Appears in Departments:Allana Institute of Management Sciences Pune

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/01_title.pdfAttached File35.56 kBAdobe PDFView/Open
01_title.pdf35.56 kBAdobe PDFView/Open
02_declaration.pdf36.45 kBAdobe PDFView/Open
03_certificate.pdf36.01 kBAdobe PDFView/Open
04_abstract.pdf45.08 kBAdobe PDFView/Open
05_acknowledgement.pdf36.78 kBAdobe PDFView/Open
06_table of contents.pdf66.86 kBAdobe PDFView/Open
07_list of figures.pdf63.08 kBAdobe PDFView/Open
08_list of tables.pdf80.52 kBAdobe PDFView/Open
09_abbreviations.pdf52.96 kBAdobe PDFView/Open
10_chapter1.pdf189.62 kBAdobe PDFView/Open
11_chapter2.pdf373.8 kBAdobe PDFView/Open
12_chapter3.pdf159.69 kBAdobe PDFView/Open
13_chapter4.pdf255.3 kBAdobe PDFView/Open
14_chapter5.pdf455.44 kBAdobe PDFView/Open
15_chapter6.pdf171.77 kBAdobe PDFView/Open
16_chapter7.pdf2.43 MBAdobe PDFView/Open
17_chapter8.pdf99.43 kBAdobe PDFView/Open
18_bibliography.pdf224.35 kBAdobe PDFView/Open
19_appendices.pdf591.95 kBAdobe PDFView/Open
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