Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/212313
| Title: | A STUDY ON THE IMPACT OF SERVICE QUALITY ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN STATE BANK OF INDIA AND ICICI BANK IN TIRUCHIRAPPALLI CITY CORPORATION |
| Researcher: | Shallika Akilandeswari K. |
| Guide(s): | Savithri N. |
| University: | Bharathidasan University |
| Completed Date: | 2015 |
| Abstract: | newline |
| Pagination: | 263 |
| URI: | http://hdl.handle.net/10603/212313 |
| Appears in Departments: | Department of Commerce and Financial Studies |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 10.chapter-4.pdf | Attached File | 287.13 kB | Adobe PDF | View/Open |
| 11.chapter-5.pdf | 300.73 kB | Adobe PDF | View/Open | |
| 12.chapter-6.pdf | 629.27 kB | Adobe PDF | View/Open | |
| 13.references.pdf | 259.97 kB | Adobe PDF | View/Open | |
| 1.title.pdf | 343.37 kB | Adobe PDF | View/Open | |
| 2.certificate.pdf | 176.84 kB | Adobe PDF | View/Open | |
| 3.declaration.pdf | 85.42 kB | Adobe PDF | View/Open | |
| 4.acknowledgement.pdf | 89.19 kB | Adobe PDF | View/Open | |
| 5.contents.pdf | 85.06 kB | Adobe PDF | View/Open | |
| 6.tables.pdf | 89.12 kB | Adobe PDF | View/Open | |
| 7.chapter-1.pdf | 1.54 MB | Adobe PDF | View/Open | |
| 8.chapter-2.pdf | 469.31 kB | Adobe PDF | View/Open | |
| 9.chapter-3.pdf | 1.82 MB | Adobe PDF | View/Open |
Items in Shodhganga are licensed under Creative Commons Licence Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0).
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