1. Shodhganga@INFLIBNET
  2. Pondicherry University
  3. Department of Management Studies
Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/210353
Title: A Comparative Study on the Service Quality Gaps of Public and Private Sector Telecom Service Providers in Chennai City of Tamilnadu
Researcher: Raghunandan, S.
Guide(s): Basheer Ahmed Khan, M.
Keywords: Service quality
Service quality gap
Customer perception
SERVQUAL
Telecom service providers
Tamil Nadu
University: Pondicherry University
Completed Date: 2016
Abstract: newline
Pagination: xx, 243 p.
URI: http://hdl.handle.net/10603/210353
Appears in Departments:Department of Management Studies

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01_title.pdfAttached File103.19 kBAdobe PDFView/Open
02_declaration.pdf88.29 kBAdobe PDFView/Open
03_acknowledgement.pdf100.7 kBAdobe PDFView/Open
04_preface.pdf103.03 kBAdobe PDFView/Open
05_table of contents.pdf112.93 kBAdobe PDFView/Open
06_list of tables.pdf115.33 kBAdobe PDFView/Open
07_list of figures.pdf120.31 kBAdobe PDFView/Open
08_abbrevations.pdf88.78 kBAdobe PDFView/Open
09_chapter 1.pdf393.68 kBAdobe PDFView/Open
10_chapter 2.pdf259.54 kBAdobe PDFView/Open
11_chapter 3.pdf150.32 kBAdobe PDFView/Open
12_chapter 4.pdf611.52 kBAdobe PDFView/Open
13_chapter 5.pdf319.67 kBAdobe PDFView/Open
14_chapter 6.pdf197.35 kBAdobe PDFView/Open
15_chapter 7.pdf253.65 kBAdobe PDFView/Open
16_chapter 8.pdf204.14 kBAdobe PDFView/Open
17_bibliography.pdf311.18 kBAdobe PDFView/Open
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