Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/207281
| Title: | A study of customer satisfaction retention and loyalty for service quality modelling in telecom sector |
| Researcher: | Monika Chahal |
| Guide(s): | Raj Kumar |
| Keywords: | customer satisfaction, service quality, telecom sector |
| University: | Maharshi Dayanand University |
| Completed Date: | 2017 |
| Abstract: | newline |
| Pagination: | |
| URI: | http://hdl.handle.net/10603/207281 |
| Appears in Departments: | Institute of Management Studies & Research |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 10_reference.pdf | Attached File | 281.19 kB | Adobe PDF | View/Open |
| 1_title page.pdf | 154.3 kB | Adobe PDF | View/Open | |
| 2_declaration.pdf | 131.56 kB | Adobe PDF | View/Open | |
| 3_certificate.pdf | 123.58 kB | Adobe PDF | View/Open | |
| 4_prelimanry page.pdf | 201.25 kB | Adobe PDF | View/Open | |
| 5_chapter 1.pdf | 453.35 kB | Adobe PDF | View/Open | |
| 6_chapter 2.pdf | 500.17 kB | Adobe PDF | View/Open | |
| 7_chapter 3.pdf | 230.72 kB | Adobe PDF | View/Open | |
| 8_chapter 4.pdf | 694.49 kB | Adobe PDF | View/Open | |
| 9_chapter 5.pdf | 204.47 kB | Adobe PDF | View/Open |
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