Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/203989
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.coverage.spatial | ||
| dc.date.accessioned | 2018-05-18T04:44:05Z | - |
| dc.date.available | 2018-05-18T04:44:05Z | - |
| dc.identifier.uri | http://hdl.handle.net/10603/203989 | - |
| dc.description.abstract | newline | |
| dc.format.extent | ||
| dc.language | English | |
| dc.relation | ||
| dc.rights | university | |
| dc.title | Analysis of customer relationship management CRM programmes practiced by passenger airlines industry in India and its impact on customer satisfaction and loyalty | |
| dc.title.alternative | ||
| dc.creator.researcher | Ehsan, Ahadmotlaghi | |
| dc.subject.keyword | Management | |
| dc.subject.keyword | Marketing Management | |
| dc.subject.keyword | Customer relationship management (CRM) | |
| dc.subject.keyword | Airlines industry | |
| dc.subject.keyword | Customer satisfaction | |
| dc.subject.keyword | Loyalty | |
| dc.subject.keyword | India | |
| dc.description.note | ||
| dc.contributor.guide | Pawar, Prafulla A. | |
| dc.publisher.place | Pune | |
| dc.publisher.university | Savitribai Phule Pune University | |
| dc.publisher.institution | Department of Management Science | |
| dc.date.registered | 13-11-2009 | |
| dc.date.completed | 2012 | |
| dc.date.awarded | 03-12-2012 | |
| dc.format.dimensions | ||
| dc.format.accompanyingmaterial | None | |
| dc.source.university | University | |
| dc.type.degree | Ph.D. | |
| Appears in Departments: | Department of Management Science | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| /01_title.pdf | Attached File | 42.16 kB | Adobe PDF | View/Open |
| 01_title.pdf | 42.16 kB | Adobe PDF | View/Open | |
| 02_declaration.pdf | 7.99 kB | Adobe PDF | View/Open | |
| 03_certificate.pdf | 7.93 kB | Adobe PDF | View/Open | |
| /04_acknowledgement.pdf | 9.77 kB | Adobe PDF | View/Open | |
| 04_acknowledgement.pdf | 9.77 kB | Adobe PDF | View/Open | |
| 05_content.pdf | 130 kB | Adobe PDF | View/Open | |
| 06_list_of_charts.pdf | 104.71 kB | Adobe PDF | View/Open | |
| 07_list_of_tables_figures.pdf | 192.49 kB | Adobe PDF | View/Open | |
| 08_chapter 1.pdf | 2.52 MB | Adobe PDF | View/Open | |
| 09_chapter 2.pdf | 445.29 kB | Adobe PDF | View/Open | |
| 10_chapter 3.pdf | 1.31 MB | Adobe PDF | View/Open | |
| 11_chapter 4.pdf | 74.28 kB | Adobe PDF | View/Open | |
| 12_chapter 5.pdf | 2.37 MB | Adobe PDF | View/Open | |
| 13_chapter 6.pdf | 94.8 kB | Adobe PDF | View/Open | |
| 14_questionnaire.pdf | 237.26 kB | Adobe PDF | View/Open | |
| 15_references.pdf | 253.05 kB | Adobe PDF | View/Open |
Items in Shodhganga are licensed under Creative Commons Licence Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0).
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