Evaluation of digital reference services in engineering college libraries affiliated to University of Pune

Abstract

Library is the heart of every academic institution. It occupies central and important place in the frame of academic system. It is not only storehouse of books, but also considered as treasury of knowledge and dynamic tool of education. The primary role of library is to fulfil the aim of academic institution as well as to advance its aims and objectives. It is important place for study and research. The total functioning of library has been changed. Many libraries are fully computerised and connected with the world by means of internet. newlineEvery field, including libraries,is facing challenges by the rapid growing new information and communication technologies (ICT) like computer, internet, telecommunication, multimedia, world wide web, digitization, virtual technologies, etc. The 21st century is marked by the advent of ICT, including internet and multimedia. Multimedia is one such visual aid which plays important role in teaching and learning. Internet is a world wide network of computer networks that contains a vast collection of information and resources. It forms greatest source of information accessible anywhere. Information and Communication Technology (ICT) has improved availability, accessibility and timeliness. In traditional libraries inputs were given first and users access and then use it. But this scenario is changed where input can be added and accessed simultaneously. New models like e-library, digital library, digital reference, wiki, blogs, web 2.0, and lib 2.0, instant messaging, web opac, links to websites and ask services are popular and familiar. newlineMany terms are used to describe the study of digital reference such as virtual reference, real time reference, chat reference and live reference. All share a central concept; the use of software and the internet to facilitate human intermediation at a distance. Digital reference services began in the mid of 1980s but have developed rapidly in recent years. Digital reference provides more alternatives and flexibility to users, especially those operating w