Study of citizen centric e-governance projects in Maharashtra

Abstract

We as citizens, especially those from the urban area, are aware of the penetration of ICT (Information and Communication Technology ) in our daily life. Whether it is withdrawal of cash from bank, purchases, travel, education, medical, pension, insurance, event management, real estate deals, purchase of sharers, marriages or entertainment, use of IT has become a necessity. The private sector firms have made rapid strides in the user-centric applications of the ICT. Through a gradual and compulsory involvement in the ICT based systems; the citizens, as users, are increasingly able to avail better and more efficient services. Increasing use of ATM s for withdrawal of cash can be cited as one example.