Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/194135
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.coverage.spatial | Commerce | |
| dc.date.accessioned | 2018-02-28T13:05:23Z | - |
| dc.date.available | 2018-02-28T13:05:23Z | - |
| dc.identifier.uri | http://hdl.handle.net/10603/194135 | - |
| dc.description.abstract | None | |
| dc.format.extent | 220 p. | |
| dc.language | English | |
| dc.relation | - | |
| dc.rights | university | |
| dc.title | Customer relationship management service quality and customer satisfaction in the life insurance industry in Goa | |
| dc.title.alternative | - | |
| dc.creator.researcher | Fernandes, Santana | |
| dc.subject.keyword | Customer relationship management | |
| dc.subject.keyword | Customer satisfaction | |
| dc.subject.keyword | Life insurance industry in Goa | |
| dc.description.note | bibliography p.198-220 | |
| dc.contributor.guide | Filipe Rodrigues E Melo | |
| dc.publisher.place | Goa | |
| dc.publisher.university | Goa University | |
| dc.publisher.institution | Department of Commerce | |
| dc.date.registered | n.d. | |
| dc.date.completed | 2016 | |
| dc.date.awarded | n.d. | |
| dc.format.dimensions | - | |
| dc.format.accompanyingmaterial | None | |
| dc.type.degree | Ph.D. | |
| dc.source.inflibnet | INFLIBNET | |
| Appears in Departments: | Department of Commerce | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 422.26 kB | Adobe PDF | View/Open |
| 02_declaration.pdf | 435.94 kB | Adobe PDF | View/Open | |
| 03_certificate.pdf | 434.2 kB | Adobe PDF | View/Open | |
| 04_acknowledgement.pdf | 434.9 kB | Adobe PDF | View/Open | |
| 05_content.pdf | 2.73 MB | Adobe PDF | View/Open | |
| 06_tables figures and abbreviations.pdf | 2.01 MB | Adobe PDF | View/Open | |
| 07_chapter 1.pdf | 543.87 kB | Adobe PDF | View/Open | |
| 08_chapter 2.pdf | 571.34 kB | Adobe PDF | View/Open | |
| 09_chapter 3.pdf | 563.86 kB | Adobe PDF | View/Open | |
| 10_chapter 4.pdf | 556.35 kB | Adobe PDF | View/Open | |
| 11_chapter 5.pdf | 689.93 kB | Adobe PDF | View/Open | |
| 12_chapter 6.pdf | 1.4 MB | Adobe PDF | View/Open | |
| 13_chapter 7.pdf | 636.1 kB | Adobe PDF | View/Open | |
| 14_references.pdf | 569.81 kB | Adobe PDF | View/Open | |
| 15_annexure.pdf | 17.62 MB | Adobe PDF | View/Open |
Items in Shodhganga are licensed under Creative Commons Licence Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0).
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