Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/186038
| Title: | Implementation of packaged customer relationship management solutions A study from an information technology service providers perspective |
| Researcher: | Mukerjee, Hory Sankar |
| Guide(s): | Devi Prasad U |
| Keywords: | Customer relationship management Relationship marketing across an organization |
| University: | GITAM University |
| Completed Date: | 2017 |
| Abstract: | None |
| Pagination: | - |
| URI: | http://hdl.handle.net/10603/186038 |
| Appears in Departments: | Department of Management |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 212.95 kB | Adobe PDF | View/Open |
| 02_certificates.pdf | 85.51 kB | Adobe PDF | View/Open | |
| 03_acknowledgements.pdf | 82.59 kB | Adobe PDF | View/Open | |
| 04_contents.pdf | 330.38 kB | Adobe PDF | View/Open | |
| 05_list of tables figures.pdf | 280.97 kB | Adobe PDF | View/Open | |
| 06_chapter 1.pdf | 647.53 kB | Adobe PDF | View/Open | |
| 08_chapter 3.pdf | 231.83 kB | Adobe PDF | View/Open | |
| 09_chapter 4.pdf | 251.73 kB | Adobe PDF | View/Open | |
| 10_chapter 5.pdf | 1.28 MB | Adobe PDF | View/Open | |
| 11_chapter 6.pdf | 981.25 kB | Adobe PDF | View/Open | |
| 12_chapter 7.pdf | 381.12 kB | Adobe PDF | View/Open | |
| 13_references.pdf | 676.78 kB | Adobe PDF | View/Open |
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