Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/175638
Title: | Effect of consumer complaint intention and effective complaint handling on consumer trust and retention a study with reference to retail sector |
Researcher: | Singh, Vaishali |
Guide(s): | Jain, Amit |
Keywords: | comsumer complaints consumer behavior |
University: | JK Lakshmipat University |
Completed Date: | 2016 |
Abstract: | |
Pagination: | x, 231 p. |
URI: | http://hdl.handle.net/10603/175638 |
Appears in Departments: | Institute of Management |
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