Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/169250
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.coverage.spatial | Commerce | |
| dc.date.accessioned | 2017-08-21T05:17:01Z | - |
| dc.date.available | 2017-08-21T05:17:01Z | - |
| dc.identifier.uri | http://hdl.handle.net/10603/169250 | - |
| dc.description.abstract | newline No | |
| dc.format.extent | 150+v.p. | |
| dc.language | English | |
| dc.relation | NO | |
| dc.rights | university | |
| dc.title | ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT e CRM IN THE BANKING INDUSTRY IN INDIA | |
| dc.title.alternative | no | |
| dc.creator.researcher | Baljit Kaur | |
| dc.subject.keyword | ELECTRONIC CUSTOMER RELATIONSHIP | |
| dc.subject.keyword | MANAGEMENT | |
| dc.subject.keyword | BANKING INDUSTRY | |
| dc.subject.keyword | India | |
| dc.description.note | Summary: 139-150, References: i-xxvii, Other: xxviii-xxxviii | |
| dc.contributor.guide | Jasveen Kaur | |
| dc.publisher.place | Amritsar | |
| dc.publisher.university | Guru Nanak Dev University | |
| dc.publisher.institution | Departmenent of Commerce and Business Management | |
| dc.date.registered | 23/08/2011 | |
| dc.date.completed | 22/08/2016 | |
| dc.date.awarded | 28/12/2016 | |
| dc.format.dimensions | 28cm. | |
| dc.format.accompanyingmaterial | CD | |
| dc.source.university | University | |
| dc.type.degree | Ph.D. | |
| Appears in Departments: | Departmenent of Commerce and Business Management | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 47.1 kB | Adobe PDF | View/Open |
| 02_certificate & declaration.pdf | 42.46 kB | Adobe PDF | View/Open | |
| 03_acknowledgement.pdf | 8.3 kB | Adobe PDF | View/Open | |
| 04_contents.pdf | 75.33 kB | Adobe PDF | View/Open | |
| 05_list of table 20.pdf | 97.83 kB | Adobe PDF | View/Open | |
| 06_list of figure 20.pdf | 50.56 kB | Adobe PDF | View/Open | |
| 07_list of abbreviations 20.pdf | 6.06 kB | Adobe PDF | View/Open | |
| 08_chapter 1.pdf | 167.17 kB | Adobe PDF | View/Open | |
| 09_chapter 2.pdf | 439.03 kB | Adobe PDF | View/Open | |
| 10_chapter-3.pdf | 228.4 kB | Adobe PDF | View/Open | |
| 11_chapter 4.pdf | 1.12 MB | Adobe PDF | View/Open | |
| 12_chapter 5.pdf | 583.91 kB | Adobe PDF | View/Open | |
| 13_chapter-6.pdf | 199.85 kB | Adobe PDF | View/Open | |
| 14_bibliography.pdf | 245.11 kB | Adobe PDF | View/Open | |
| 15_annexure 1.pdf | 233.12 kB | Adobe PDF | View/Open | |
| 16_annexure 2.pdf | 200.57 kB | Adobe PDF | View/Open |
Items in Shodhganga are licensed under Creative Commons Licence Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0).
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