Employee Engagement in Selected Banks of Northern India

Abstract

Employees are the key chattels of any organization in today s highly competitive scenario. The resolute commitment of the human capital towards their job can lead to a commendable level of performance and competitive advantage to any business. Businesses have now revolutionized their Human Resources practices to make a perfect blend of work and fun for optimum performance and constructive business outcomes. The instigation of economic reforms has created a new window of opportunities in a range of sectors. Banking being one of the key service sectors in India has witnessed an explosive growth and expansion. Rising incomes enhanced the need for banking services which resulted in great boom in terms of advanced technology, prompt communication system and conception of various banks to cope up with multinational led environment. newlineEmployee engagement has emerged as a dynamic concept through increased scientific interest in positive psychological states and value of human capital. There is a limited scope of academic literature in the area of employee engagement as most of the studies are performed by the industrial consultancies. As defined differently by each researcher, till date there is not any universal definition of engagement. The study intended to exhibit the construct of employee engagement in synergy with the existing literature and its consequences. It has a clear insinuation that committed employees create customer stories which make the brand creditable. When considered from management s viewpoint, engagement is the practice of leading human capital in appropriate conditions to ensure incessant performance and accomplishment of business goals. While, from the employees viewpoint, it is their perception and psychological status instigated from experiences formed by the management. newlineThe antecedents of employee engagement were identified through literature review and existing models of engagement. Thereafter, each predictor was tested for reliability and validity to reach the objectives in this descriptive