Strategic Technology Management in Power Distribution Companies with Specific Reference to National Capital Region of India

Abstract

Effective Deployment of Information and Communication Technologies(ICT),in particular, Geospatial Technologies, can help the Power industry in performance improvement by building a strong and efficient power distribution system. Inefficiency in electricity distribution system results in high ATandC (Aggregate Technical and Commercial Losses) losses,poor quality of power and reduced reliability of power supply to consumers, leading to consumer dissatisfaction. It also affects the financial health of these utilities.This research has assessed the websites of Discoms in NCR, involving key determinant factors for website quality.The research further tries to find the aspects affecting acceptance and dissemination of ICT, in particular, Geospatial technology in Discoms in NCR and explore the association amid user acceptance aspects and user purpose to implement the ICT technology. The survey has been carried out among the staff of Power Distribution Companies (Discoms) using a questionnaire to gather information on the level of usage of ICT and factors influencing the use of technology in Discoms. The research resulted in form of development of comprehensive index, viz., Power Distribution Technology Index (PDTI). Further research resulted in the assessment of website of power distribution companies in National Capital Region. The major part of the research of assessment of Adoption and Diffusion of GIS among State Owned and Quasi Government Power Distribution Companies in NCR helped in the development of new research framework which was used in this research to assess the Quasi-government companies and newlinestate government companies in Power Discom. newlineThe study wraps up by presenting conclusions, encapsulating the research outcome and newlineoutlining directions for future scope of research on the topic.