Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/15521
| Title: | A study on measuring service quality and its impact on customer satisfaction in banking and insurance sector |
| Researcher: | Anitha, Krishnan |
| Guide(s): | Bhatt, Rajesh |
| Keywords: | Management |
| Upload Date: | 3-Feb-2014 |
| University: | Maharaja Krishnakumarsinhji Bhavnagar University |
| Completed Date: | June,2013 |
| Abstract: | None |
| Pagination: | 262p. |
| URI: | http://hdl.handle.net/10603/15521 |
| Appears in Departments: | Department of Business Management |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 46.77 kB | Adobe PDF | View/Open |
| 02_certificaates & acnowledgement.pdf | 294.56 kB | Adobe PDF | View/Open | |
| 03_contenet.pdf | 229.46 kB | Adobe PDF | View/Open | |
| 04_list of table.pdf | 159.53 kB | Adobe PDF | View/Open | |
| 05_list of figure.pdf | 81.49 kB | Adobe PDF | View/Open | |
| 06_chapter 1.pdf | 282.81 kB | Adobe PDF | View/Open | |
| 07_chapter 2.pdf | 617.12 kB | Adobe PDF | View/Open | |
| 08_chapter 3.pdf | 286.18 kB | Adobe PDF | View/Open | |
| 09_chapter 4.pdf | 398.05 kB | Adobe PDF | View/Open | |
| 10_chapter 5.pdf | 313 kB | Adobe PDF | View/Open | |
| 11_chapter 6.pdf | 1.33 MB | Adobe PDF | View/Open | |
| 12_chapter 7.pdf | 326.91 kB | Adobe PDF | View/Open | |
| 13_references.pdf | 300.23 kB | Adobe PDF | View/Open | |
| 14_appendix.pdf | 765.96 kB | Adobe PDF | View/Open |
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