1. Shodhganga@INFLIBNET
  2. Savitribai Phule Pune University
  3. Department of Commerce
Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/152794
Title: An empirical research in assessing the consumer Expectations on service quality for mass consumer services
Researcher: Nerurkar, Olive
Guide(s): Sarwate, Dilip M
Keywords: Diagnostic
Empathy
Education
Income
Reliability
University: Savitribai Phule Pune University
Completed Date: 1997
Abstract: Abstract not available newline newline
Pagination: xvi, 297p.
URI: http://hdl.handle.net/10603/152794
Appears in Departments:Department of Commerce

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/01_title.pdfAttached File52.88 kBAdobe PDFView/Open
01_title.pdf52.88 kBAdobe PDFView/Open
/02_certificate.pdf61.78 kBAdobe PDFView/Open
02_certificate.pdf61.78 kBAdobe PDFView/Open
03_acknowledgement.pdf114.83 kBAdobe PDFView/Open
04_contents.pdf498.09 kBAdobe PDFView/Open
05_index of tables.pdf241.88 kBAdobe PDFView/Open
06_index of figures.pdf157.78 kBAdobe PDFView/Open
/07_chapter 1.pdf355.99 kBAdobe PDFView/Open
07_chapter 1.pdf355.99 kBAdobe PDFView/Open
/08_chapter 2.pdf510.21 kBAdobe PDFView/Open
08_chapter 2.pdf510.21 kBAdobe PDFView/Open
/09_chapter 3.pdf2.25 MBAdobe PDFView/Open
09_chapter 3.pdf2.25 MBAdobe PDFView/Open
/10_chapter 4.pdf1.79 MBAdobe PDFView/Open
10_chapter 4.pdf1.79 MBAdobe PDFView/Open
11_chapter 5.pdf169.39 kBAdobe PDFView/Open
12_chapter 6.pdf692.54 kBAdobe PDFView/Open
13_chapter 7.pdf398.99 kBAdobe PDFView/Open
14_chapter 8.pdf380.57 kBAdobe PDFView/Open
15_chapter 9.pdf830.68 kBAdobe PDFView/Open
16_chapter 10.pdf1.18 MBAdobe PDFView/Open
17_annexure.pdf117.24 kBAdobe PDFView/Open
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