Shodhganga : a reservoir of Indian theses @ INFLIBNET
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Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/134539
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.coverage.spatial | Commerce and Management | |
| dc.date.accessioned | 2017-02-13T09:40:59Z | - |
| dc.date.available | 2017-02-13T09:40:59Z | - |
| dc.identifier.uri | http://hdl.handle.net/10603/134539 | - |
| dc.description.abstract | newline | |
| dc.format.extent | xxxi, 145p. | |
| dc.language | English | |
| dc.relation | ||
| dc.rights | university | |
| dc.title | Customer expectations and perceptions of service quality a comparative study of public and private sector banks | |
| dc.title.alternative | ||
| dc.creator.researcher | Sharma, Preeti | |
| dc.subject.keyword | Customer, expectations, perceptions, service quality, public, private sector banks | |
| dc.description.note | References xix-xxvi, Appendices | |
| dc.contributor.guide | Kastiya, Shweta; Madan, Poonam | |
| dc.publisher.place | Jaipur | |
| dc.publisher.university | The IIS University | |
| dc.publisher.institution | Department of Management | |
| dc.date.registered | 24/05/2013 | |
| dc.date.completed | 7/12/2016 | |
| dc.date.awarded | 7/12/2016 | |
| dc.format.dimensions | ||
| dc.format.accompanyingmaterial | CD | |
| dc.source.university | University | |
| dc.type.degree | Ph.D. | |
| Appears in Departments: | Department of Management | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 14.88 kB | Adobe PDF | View/Open |
| 02_certificates.pdf | 180.11 kB | Adobe PDF | View/Open | |
| 03_acknowledgement.pdf | 50.77 kB | Adobe PDF | View/Open | |
| 04_contents.pdf | 154.67 kB | Adobe PDF | View/Open | |
| 05_preface.pdf | 89.08 kB | Adobe PDF | View/Open | |
| 06_list of table charts and figures.pdf | 220.77 kB | Adobe PDF | View/Open | |
| 07_chapter 1.pdf | 527.75 kB | Adobe PDF | View/Open | |
| 08_chapter 2.pdf | 360.04 kB | Adobe PDF | View/Open | |
| 09_chapter 3.pdf | 355.01 kB | Adobe PDF | View/Open | |
| 10_chapter 4.pdf | 3.83 MB | Adobe PDF | View/Open | |
| 11_chapter 5.pdf | 980.3 kB | Adobe PDF | View/Open | |
| 12_chapter 6.pdf | 291.81 kB | Adobe PDF | View/Open | |
| 13_references.pdf | 182.7 kB | Adobe PDF | View/Open | |
| appendices.pdf | 442.11 kB | Adobe PDF | View/Open |
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