Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/134539
| Title: | Customer expectations and perceptions of service quality a comparative study of public and private sector banks |
| Researcher: | Sharma, Preeti |
| Guide(s): | Kastiya, Shweta; Madan, Poonam |
| Keywords: | Customer, expectations, perceptions, service quality, public, private sector banks |
| University: | The IIS University |
| Completed Date: | 7/12/2016 |
| Abstract: | newline |
| Pagination: | xxxi, 145p. |
| URI: | http://hdl.handle.net/10603/134539 |
| Appears in Departments: | Department of Management |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 14.88 kB | Adobe PDF | View/Open |
| 02_certificates.pdf | 180.11 kB | Adobe PDF | View/Open | |
| 03_acknowledgement.pdf | 50.77 kB | Adobe PDF | View/Open | |
| 04_contents.pdf | 154.67 kB | Adobe PDF | View/Open | |
| 05_preface.pdf | 89.08 kB | Adobe PDF | View/Open | |
| 06_list of table charts and figures.pdf | 220.77 kB | Adobe PDF | View/Open | |
| 07_chapter 1.pdf | 527.75 kB | Adobe PDF | View/Open | |
| 08_chapter 2.pdf | 360.04 kB | Adobe PDF | View/Open | |
| 09_chapter 3.pdf | 355.01 kB | Adobe PDF | View/Open | |
| 10_chapter 4.pdf | 3.83 MB | Adobe PDF | View/Open | |
| 11_chapter 5.pdf | 980.3 kB | Adobe PDF | View/Open | |
| 12_chapter 6.pdf | 291.81 kB | Adobe PDF | View/Open | |
| 13_references.pdf | 182.7 kB | Adobe PDF | View/Open | |
| appendices.pdf | 442.11 kB | Adobe PDF | View/Open |
Items in Shodhganga are licensed under Creative Commons Licence Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0).
Altmetric Badge: