1. Shodhganga@INFLIBNET
  2. Himachal Pradesh University
  3. Institute of Management Studies
Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/128129
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DC FieldValueLanguage
dc.coverage.spatialManagement Studies
dc.date.accessioned2017-01-25T12:04:43Z-
dc.date.available2017-01-25T12:04:43Z-
dc.identifier.urihttp://hdl.handle.net/10603/128129-
dc.description.abstractAbstract not available newline newline
dc.format.extent280p., v
dc.languageEnglish
dc.relationNo. of references 156
dc.rightsuniversity
dc.titleService quality and its relationship with customer satisfaction in retail banking_ a comparative study of public and private sector banks in India
dc.title.alternative-
dc.creator.researcherGupta, Mukta
dc.subject.keywordService quality, Customer satisfaction, Retail banking, Inferential analyses
dc.description.noteBibliography p. 267-280
dc.contributor.guideMahajan, Sadhana
dc.publisher.placeShimla
dc.publisher.universityHimachal Pradesh University
dc.publisher.institutionInstitute of Management Studies
dc.date.registeredn.d.
dc.date.completed2014
dc.date.awardedn.d.
dc.format.dimensions-
dc.format.accompanyingmaterialNone
dc.source.universityUniversity
dc.type.degreePh.D.
Appears in Departments:Institute of Management Studies

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/01_title.pdfAttached File282.78 kBAdobe PDFView/Open
01_title.pdf282.78 kBAdobe PDFView/Open
/02_certificate.pdf263.59 kBAdobe PDFView/Open
02_certificate.pdf263.59 kBAdobe PDFView/Open
/03_acknowledgement.pdf69.87 kBAdobe PDFView/Open
03_acknowledgement.pdf69.87 kBAdobe PDFView/Open
04_preface.pdf101.15 kBAdobe PDFView/Open
/05_contents.pdf82.03 kBAdobe PDFView/Open
05_contents.pdf82.03 kBAdobe PDFView/Open
06_list of tables.pdf389.4 kBAdobe PDFView/Open
07_list of figures.pdf25.01 kBAdobe PDFView/Open
/08_chapter 1.pdf756.05 kBAdobe PDFView/Open
08_chapter 1.pdf756.05 kBAdobe PDFView/Open
/09_chapter 2.pdf2.74 MBAdobe PDFView/Open
09_chapter 2.pdf2.74 MBAdobe PDFView/Open
/10_chapter 3.pdf2.33 MBAdobe PDFView/Open
10_chapter 3.pdf2.33 MBAdobe PDFView/Open
11_chapter 4.pdf731.75 kBAdobe PDFView/Open
12_chapter 5.pdf3.47 MBAdobe PDFView/Open
13_chapter 6.pdf2.65 MBAdobe PDFView/Open
14_chapter 7.pdf1.33 MBAdobe PDFView/Open
15_bibliography.pdf900.84 kBAdobe PDFView/Open
16_annexures.pdf452.88 kBAdobe PDFView/Open
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