Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/112747
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.coverage.spatial | Commerce | |
| dc.date.accessioned | 2016-10-14T10:58:31Z | - |
| dc.date.available | 2016-10-14T10:58:31Z | - |
| dc.identifier.uri | http://hdl.handle.net/10603/112747 | - |
| dc.description.abstract | Abstract not available newline newline | |
| dc.format.extent | xviii, 393p. | |
| dc.language | English | |
| dc.relation | No. of references 83 | |
| dc.rights | university | |
| dc.title | A study of service quality and its impact on customer satisfaction with special reference to the State Bank of India Tiruchirappalli District | |
| dc.title.alternative | - | |
| dc.creator.researcher | Narsis, I | |
| dc.subject.keyword | Quality, Customer, State Bank, India, Tiruchirappalli | |
| dc.description.note | Bibliography p. xx-xxix, Appendix p. xxx-li | |
| dc.contributor.guide | Mubarak Ali, I | |
| dc.publisher.place | Tiruchirappalli | |
| dc.publisher.university | Bharathidasan University | |
| dc.publisher.institution | Department of Commerce and Financial Studies | |
| dc.date.registered | n.d. | |
| dc.date.completed | 2007 | |
| dc.date.awarded | n.d. | |
| dc.format.dimensions | - | |
| dc.format.accompanyingmaterial | None | |
| dc.source.university | University | |
| dc.type.degree | Ph.D. | |
| Appears in Departments: | Department of Commerce and Financial Studies | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 50.85 kB | Adobe PDF | View/Open |
| 02_certificate.pdf | 50.64 kB | Adobe PDF | View/Open | |
| 03_acknowledgements.pdf | 105.79 kB | Adobe PDF | View/Open | |
| 04_contents.pdf | 33.43 kB | Adobe PDF | View/Open | |
| 05_list of tables.pdf | 828.58 kB | Adobe PDF | View/Open | |
| 06_list of charts and diagrams.pdf | 112.59 kB | Adobe PDF | View/Open | |
| 07_chapter 1.pdf | 697.93 kB | Adobe PDF | View/Open | |
| 08_chapter 2.pdf | 653.14 kB | Adobe PDF | View/Open | |
| 09_chapter 3.pdf | 341.12 kB | Adobe PDF | View/Open | |
| 10_chapter 4.pdf | 9.78 MB | Adobe PDF | View/Open | |
| 11_chapter 5.pdf | 1.71 MB | Adobe PDF | View/Open | |
| 12_bibliography.pdf | 361.12 kB | Adobe PDF | View/Open | |
| 13_appendix.pdf | 1.47 MB | Adobe PDF | View/Open |
Items in Shodhganga are licensed under Creative Commons Licence Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0).
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