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Title: Relationship between customer satisfaction and financial performance of banks
Researcher: Tabasum Nazir
Guide(s): Sangmi, Mohi ud Din
Keywords: Customer satisfaction-India
Upload Date: 1-May-2015
University: University of Kashmir
Completed Date: 
Abstract: This chapter studies the relationship between the two variables that is customer satisfaction and financial performance and discusses how far customer satisfaction newlineis responsible for the financial performance in the banks understudy The models of customer satisfaction and financial newlineperformance have been explained
Appears in Departments:Department of Business & Financial Studies

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File Description SizeFormat 
01_title.pdfAttached File42.84 kBAdobe PDFView/Open
02_dedication.pdf16.62 kBAdobe PDFView/Open
03_certificate.pdf26.54 kBAdobe PDFView/Open
04_acknowledgement.pdf166.73 kBAdobe PDFView/Open
05_contents.pdf19.27 kBAdobe PDFView/Open
06_list of tables.pdf65.39 kBAdobe PDFView/Open
07_chapter 1.pdf195.77 kBAdobe PDFView/Open
08_chapter 2.pdf1.53 MBAdobe PDFView/Open
09_chapter 3.pdf314.21 kBAdobe PDFView/Open
10_chapter 4.pdf517.61 kBAdobe PDFView/Open
11_chapter 5.pdf851.22 kBAdobe PDFView/Open
12_chapter 6.pdf315.71 kBAdobe PDFView/Open
13_chapter 7.pdf259.51 kBAdobe PDFView/Open
14_bibliography.pdf483.23 kBAdobe PDFView/Open
15_appendices.pdf57.89 kBAdobe PDFView/Open

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