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Title: Quality improvement through the integration of Six Sigma QFD and TRIZ in manufacturing and service organizations
Researcher: Shanmugaraja M
Guide(s): Nataraj M
Keywords: Critical success factors
Mechanical engineering
Quality function deployment
Quality improvement
Six sigma
Theory of inventive problem solving
Upload Date: 1-Oct-2014
University: Anna University
Completed Date: 01/07/2012
Abstract: The growing demand for low cost high quality and minimal time to market any product or service is indispensable in today s industrial scenario to sustain the competitive edge In this context, industries have to anticipate customer needs identify the process improvement to lower newlineproduction costs while accomplishing high quality when creating reliable products In the recent past Six Sigma has been the methodology of choice for achieving quality in products and services through streamlined business practices that would eventually delight customers Six Sigma is a simple and a structured approach that emphasises on the existing human network within the company thus it stands apart from its quality predecessors Six Sigma was introduced in manufacturing processes since its inception Today Six Sigma is also implemented in other sectors like customer service, marketing purchasing banking insurance and health care After expanding its implementation to several sectors a very few researchers and practitioners newlinehave examined the successful implementation of Six Sigma in organizations newline
Pagination: xxiv, 238p.
Appears in Departments:Faculty of Mechanical Engineering

Files in This Item:
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01_title.pdfAttached File85.34 kBAdobe PDFView/Open
02_certificates.pdf3.14 MBAdobe PDFView/Open
03_abstract.pdf15.23 kBAdobe PDFView/Open
04_acknowledgement.pdf6.9 kBAdobe PDFView/Open
05_contents.pdf38.67 kBAdobe PDFView/Open
06_chapter1.pdf168.64 kBAdobe PDFView/Open
07_chapter2.pdf67.6 kBAdobe PDFView/Open
08_chapter3.pdf244.91 kBAdobe PDFView/Open
09_chapter4.pdf2.48 MBAdobe PDFView/Open
10_chapter5.pdf82.95 kBAdobe PDFView/Open
11_chapter6.pdf40.03 kBAdobe PDFView/Open
12_appendix.pdf4.44 MBAdobe PDFView/Open
13_references.pdf51.89 kBAdobe PDFView/Open
14_publications.pdf14.77 kBAdobe PDFView/Open
15_vitae.pdf6.37 kBAdobe PDFView/Open

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