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Title: Performance based quality improvement model using balanced scorecard for management institutions in India
Researcher: Umayal karpagam PL
Guide(s): Suganthi L
Keywords: Balanced scorecard
Management education
Management institutions
Quality improvement model
Upload Date: 22-Aug-2014
University: Anna University
Completed Date: 01/12/2012
Abstract: The role of education especially business education is responsible for building work force and making management capable enough to cope with challenges due to globalization In the present trend of the global market the performance of the business schools B schools captures a very significant role and holds major responsibility for the economy and the growth of a country In order to support this situation the performance assessments of the B schools become mandatory Hence this research focuses on systematic approach in identifying and presenting the key performance indicators of management education and to build a framework for performance assessment with a view to improve quality However traditional performance measures based on cost accounting information provide little to support organizations on their quality journey because they do not map process performance and improvements seen by the customer Of many tools available for performance measurement Balanced Scorecard BSC has a strict framework of four dimensions BSC gives importance to non financial measures which could better assess the performance of an organization Based on the nature of metrics it is evident that every year this tool can be applied to elicit the score to compare itself to the previous year performance sustaining the quality improvement process
Pagination: xxviii, 312p.
Appears in Departments:Faculty of Management Studies

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01_title.pdfAttached File127.88 kBAdobe PDFView/Open
02_certificates.pdf1.64 MBAdobe PDFView/Open
03_abstract.pdf11.13 kBAdobe PDFView/Open
04_acknowledgement.pdf7.04 kBAdobe PDFView/Open
05_contents.pdf31.87 kBAdobe PDFView/Open
06_chapter1.pdf33.39 kBAdobe PDFView/Open
07_chapter2.pdf116.85 kBAdobe PDFView/Open
08_chapter3.pdf120 kBAdobe PDFView/Open
09_chapter4.pdf292.74 kBAdobe PDFView/Open
10_chapter5.pdf1.1 MBAdobe PDFView/Open
11_chapter6.pdf6.62 MBAdobe PDFView/Open
12_chapter7.pdf4.24 MBAdobe PDFView/Open
13_chapter8.pdf864.77 kBAdobe PDFView/Open
14_appendix.pdf256 kBAdobe PDFView/Open
15_references.pdf38.41 kBAdobe PDFView/Open
16_publications.pdf7.33 kBAdobe PDFView/Open
17_vitae.pdf5.47 kBAdobe PDFView/Open

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