Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/23076
Title: Modeling the relationship between productivity use of technology and service quality among indian airline service providers
Researcher: Joseph francis J
Guide(s): Balasubramanian S
Keywords: Management
Service quality
Structural equation modeling
Use of technology
Upload Date: 20-Aug-2014
University: Anna University
Completed Date: 01/11/2013
Abstract: The service industry plays an important role in the world economy India is competing with other nations for an increasing share of the emerging world market Therefore improving the quality of Indian goods and services has become a National concern There have been extensive studies made on the topics of productivity the use of technology and service quality The role of Technology in improving productivity is also well documented The extensive use of Technology to enhance productivity may result in poor service quality as perceived by the customer However rarely do we find any attempt to have been made to study relationship between Productivity Use of Technology and Service Quality The possible reason for not many research works on modeling the relationship between productivity Use of Technology and Service Quality may be due to the fact that productivity and Use of Technology can be expressed easily in quantitative terms but Service Quality is based on perception
Pagination: xxi, 201p.
URI: http://hdl.handle.net/10603/23076
Appears in Departments:Faculty of Management Studies

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02_certificates.pdf3.41 MBAdobe PDFView/Open
03_abstract.pdf11.43 kBAdobe PDFView/Open
04_acknowledgement.pdf5.87 kBAdobe PDFView/Open
05_contents.pdf23.93 kBAdobe PDFView/Open
06_chapter1.pdf250.99 kBAdobe PDFView/Open
07_chapter2.pdf74.14 kBAdobe PDFView/Open
08_chapter3.pdf87.56 kBAdobe PDFView/Open
09_chapter4.pdf44.71 kBAdobe PDFView/Open
10_chapter5.pdf1.25 MBAdobe PDFView/Open
11_chapter6.pdf529.54 kBAdobe PDFView/Open
12_chapter7.pdf34.54 kBAdobe PDFView/Open
13_appendix.pdf28.51 kBAdobe PDFView/Open
14_references.pdf61.09 kBAdobe PDFView/Open
15_publications.pdf6.1 kBAdobe PDFView/Open
16_vitae.pdf5.85 kBAdobe PDFView/Open


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