Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/221944
Title: Service quality and customer satisfaction A comparative study of public and private sector banks
Researcher: Soni, Samta
Guide(s): Sharma, Himani
Keywords: Banking
Customer satisfaction
Private sector banks
Service quality
Social Sciences,Economics and Business,Planning and Development
University: Chaudhary Devi Lal University
Completed Date: 2017
Abstract: None
Pagination: 206 p.
URI: http://hdl.handle.net/10603/221944
Appears in Departments:Department of Business Administration

Files in This Item:
File Description SizeFormat 
01_title.pdfAttached File30.49 kBAdobe PDFView/Open
02_declaration.pdf18.49 kBAdobe PDFView/Open
03_certificate.pdf15.71 kBAdobe PDFView/Open
04_acknowledgements.pdf17.22 kBAdobe PDFView/Open
05_content.pdf131.99 kBAdobe PDFView/Open
06_chapter 1.pdf80.61 kBAdobe PDFView/Open
07_chapter 2.pdf109.09 kBAdobe PDFView/Open
08_chapter 3.pdf108.2 kBAdobe PDFView/Open
09_chapter 4.pdf1.71 MBAdobe PDFView/Open
10_chapter 5.pdf2.33 MBAdobe PDFView/Open
11_chapter 6.pdf96.57 kBAdobe PDFView/Open
12_bibliography.pdf52.93 kBAdobe PDFView/Open
13_annexure.pdf319.32 kBAdobe PDFView/Open
14_summary.pdf96.16 kBAdobe PDFView/Open


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