Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/184786
Title: Study of Queueing Models using Control Charts
Researcher: Poongodi T
Guide(s): Muthulakshmi S
Keywords: Control chart
Queueing models
Fuzzy set theory
University: Avinashilingam Deemed University For Women
Completed Date: 28.02.2017
Abstract: Quality service is the basis for any organization to develop and to survive. Waiting lines with newlinecustomers are the major challenge for the institutions providing service to customers. The Danish newlineMathematician A.K. Erlang invented Queueing theory which provides waysto maintain the system newlineefficiency and Walter A.Shewhart invented the control chartwhichis a graphical technique enables newlineto study how a process changes over time with reference to quality. These two techniques together newlinereduce delay which is the enemy of efficiency and waitingwhich is the enemy of utilization. newlineApplication of control chart technique to queues provide prior idea about expected waiting newlinetime, maximum waiting time and minimum waiting time to the customers and concerns. Therefore newlinecontrol chart technique ensures effective performance of concerns in order to guarantee customer s newlinesatisfaction. newlineIn traditional queueing theory the arrival time and the service time are required to follow newlinecertain probability distributions with fixed parameters. But in many practical situations, the arrival newlinepattern and service pattern are typically described by linguistic terms such as fast, slow or moderate newlinerather than with complete probability distributions. This demands the construction of fuzzy control newlinechart. newlineThe aim of this study is to analyse the performance of certain queueing models using newlineShewhart control chart in crisp and fuzzy environments to enhance the quality of service. Modeling newlineof queue in a hospital is also carried out
Pagination: 203 p.
URI: http://hdl.handle.net/10603/184786
Appears in Departments:Department of Mathematics

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01_title.pdfAttached File56.67 kBAdobe PDFView/Open
02_certificate.pdf304.01 kBAdobe PDFView/Open
03_acknowledgement.pdf63.81 kBAdobe PDFView/Open
04_content.pdf55.47 kBAdobe PDFView/Open
05_abstract.pdf48.06 kBAdobe PDFView/Open
06_chapter 1.pdf329.83 kBAdobe PDFView/Open
07_chapter 2.pdf1.49 MBAdobe PDFView/Open
08_chapter 3.pdf407.27 kBAdobe PDFView/Open
09_chapter 4.pdf862.61 kBAdobe PDFView/Open
10_chapter 5.pdf496.56 kBAdobe PDFView/Open
11_chapter 6.pdf231.35 kBAdobe PDFView/Open
12_chapter 7.pdf227.74 kBAdobe PDFView/Open
13_annexure.pdf76.69 kBAdobe PDFView/Open


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