Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/73545
Title: Customer relationship management practices in information technology industry a study of selected firms in Bangalore cluster
Researcher: Shruthi, V. K.
Guide(s): Devaraja, T. S.
Keywords: Bangalore city
Customer Lifetime Value (CLV)
Customer relationship management
Customer satisfaction
Indian IT Industry
India s GDP
IT market in India
University: University of Mysore
Completed Date: 2012
Abstract: newline newline newline newline newline newline newline
Pagination: 
URI: http://hdl.handle.net/10603/73545
Appears in Departments:Department of Commerce

Files in This Item:
File Description SizeFormat 
acknowledgements.pdfAttached File38.51 kBAdobe PDFView/Open
appendix.pdf580.24 kBAdobe PDFView/Open
bibliography.pdf362.61 kBAdobe PDFView/Open
certificate.pdf66.77 kBAdobe PDFView/Open
chapter 1.pdf480.43 kBAdobe PDFView/Open
chapter 2.pdf435.48 kBAdobe PDFView/Open
chapter 3.pdf527.46 kBAdobe PDFView/Open
chapter 4.pdf1.71 MBAdobe PDFView/Open
chapter 5.pdf258.47 kBAdobe PDFView/Open
contents.pdf67.18 kBAdobe PDFView/Open
declaration.pdf62.94 kBAdobe PDFView/Open
dedication.pdf34.27 kBAdobe PDFView/Open
list of figures.pdf79.19 kBAdobe PDFView/Open
list of tables.pdf82.23 kBAdobe PDFView/Open
title.pdf54.81 kBAdobe PDFView/Open


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