Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/3778
Title: Survey of state administrative training institutes (ATI) libraries in India with special reference to library service quality expectations
Researcher: Kulkarni, Manoj Krishnarao
Guide(s): Deshpande, Neela
Keywords: State Administrative Training Institute (ATIs) Libraries
Library Building Infrastructure
Library Users
Library and Information Science
library services
Upload Date: 25-Apr-2012
University: University of Pune
Completed Date: 2010
Abstract: In the 21st century librarianship, value added services and satisfaction of the library users are key words for any library. As such, it is necessary to assess library services from users perspective. The basic purpose of assessing services of the library is to improve services and satisfy library users. Libraries are the service providing institutions. Therefore the quality of service delivery is the most important factor among all library operations. The foremost belief of the quality management is that the customer decides the quality of product or service. Therefore it is necessary to understand the expectations of library users. For the librarians the expectations of the users serves as a guideline for the integrated library development, planning of library services, and enriching of existing collection. As such, knowledge about the expectations of the library users has become significant for library. The expectations of the users depend on the type of the library, nature of the work of users, purpose and the objectives of the institution. ADMINISTRATIVE TRAINING INSTITUTE (ATI) LIBRARIES Training is an important activity in every field. The corporate world, public sector units and the government organizations have recognized importance of training for enhanced performance and efficiency. These organizations have set up training units or institutions as essential part of their strategic planning of Human Resources Development. After independence, all state governments have set up administrative training institutions to augment the knowledge, skill and attitude of the employees to perform their assigned job more competently and effectively. State governments have invested huge amounts by providing infrastructure facilities like well equipped classrooms, hostel, boarding, furniture, electronic equipment, libraries and recreational facilities etc. to these training institutes.
Pagination: 292p.
URI: http://hdl.handle.net/10603/3778
Appears in Departments:Department of Library & Information Science

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01_title.pdfAttached File11.31 kBAdobe PDFView/Open
02_certificate.pdf60.68 kBAdobe PDFView/Open
03_declaration.pdf60.41 kBAdobe PDFView/Open
04_acknowledgement.pdf6.2 kBAdobe PDFView/Open
05_abstract.pdf158.16 kBAdobe PDFView/Open
06_contents.pdf169.59 kBAdobe PDFView/Open
07_list of abbreviations.pdf19.06 kBAdobe PDFView/Open
08_list of figures.pdf63.85 kBAdobe PDFView/Open
09_list of tables.pdf123.73 kBAdobe PDFView/Open
10_chapter 1.pdf236.34 kBAdobe PDFView/Open
11_chapter 2.pdf305.12 kBAdobe PDFView/Open
12_chapter 3.pdf270.23 kBAdobe PDFView/Open
13_chapter 4.pdf337.66 kBAdobe PDFView/Open
14_chapter 5.pdf1.56 MBAdobe PDFView/Open
15_chapter 6.pdf275.88 kBAdobe PDFView/Open
16_bibliography.pdf187.59 kBAdobe PDFView/Open
17_appendices.pdf1.52 MBAdobe PDFView/Open


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