Survey of state administrative training institutes (ATI) libraries in India with special reference to library service quality expectations

Abstract

In the 21st century librarianship, value added services and satisfaction of the library users are key words for any library. As such, it is necessary to assess library services from users perspective. The basic purpose of assessing services of the library is to improve services and satisfy library users. Libraries are the service providing institutions. Therefore the quality of service delivery is the most important factor among all library operations. The foremost belief of the quality management is that the customer decides the quality of product or service. Therefore it is necessary to understand the expectations of library users. For the librarians the expectations of the users serves as a guideline for the integrated library development, planning of library services, and enriching of existing collection. As such, knowledge about the expectations of the library users has become significant for library. The expectations of the users depend on the type of the library, nature of the work of users, purpose and the objectives of the institution. ADMINISTRATIVE TRAINING INSTITUTE (ATI) LIBRARIES Training is an important activity in every field. The corporate world, public sector units and the government organizations have recognized importance of training for enhanced performance and efficiency. These organizations have set up training units or institutions as essential part of their strategic planning of Human Resources Development. After independence, all state governments have set up administrative training institutions to augment the knowledge, skill and attitude of the employees to perform their assigned job more competently and effectively. State governments have invested huge amounts by providing infrastructure facilities like well equipped classrooms, hostel, boarding, furniture, electronic equipment, libraries and recreational facilities etc. to these training institutes.