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Title: Development of an integrated closed loop performance management model for service industries
Researcher: Parameshwaran R
Guide(s): Srinivasan PSS
Keywords: integrated
mechanical engineering
Upload Date: 29-Dec-2014
University: Anna University
Completed Date: 01/06/2009
Abstract: Performance Management has been a topic of interest for newlineacademicians and practitioners In todays competitive environment with newlineservice industries sprouting at an incredible rate service performance newlinemanagement becomes an essential strategy for success and survival The newlinepresent research work aims to develop an integrated closed loop performance newlinemanagement model for suitable service industries newlineA review of available literature has shown that service performance newlinemeasurement is still a relatively new topic for research Majority of the newlineservice organizations still uses production measures as performance newlinedimensions The intangible nature of service operations requires a multidimensional newlineanalysis and such a multidimensional analysis with cost time newlineand service quality as performance measures in the service sector is rarely newlinefound in the literature newline newline
Pagination: xix, 159p.
Appears in Departments:Faculty of Mechanical Engineering

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01_title.pdfAttached File39.27 kBAdobe PDFView/Open
02_certificate.pdf5.9 kBAdobe PDFView/Open
03_abstract.pdf16.78 kBAdobe PDFView/Open
04_acknowledgement.pdf6.65 kBAdobe PDFView/Open
05_contents.pdf67.11 kBAdobe PDFView/Open
06_chapter 1.pdf30.75 kBAdobe PDFView/Open
07_chapter 2.pdf163.92 kBAdobe PDFView/Open
08_chapter 3.pdf177.95 kBAdobe PDFView/Open
09_chapter 4.pdf339.64 kBAdobe PDFView/Open
10_chapter 5.pdf301.3 kBAdobe PDFView/Open
11_chapter 6.pdf254.5 kBAdobe PDFView/Open
12_chapter 7.pdf49.29 kBAdobe PDFView/Open
13_appendix.pdf32.26 kBAdobe PDFView/Open
14_references.pdf53.75 kBAdobe PDFView/Open
15_publications.pdf9.39 kBAdobe PDFView/Open
16_vitae.pdf5.89 kBAdobe PDFView/Open

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