Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/273382
Title: Service quality and customer satisfaction a comparative study of private and public sector banks in Kerala
Researcher: Laly Antoney
Guide(s): Tharsis Joseph
Keywords: Confirmatory factor analysis
Customer satisfaction
Service quality
University: Mahatma Gandhi University
Completed Date: 20/12/2018
Abstract: newline
Pagination: XXV,365
URI: http://hdl.handle.net/10603/273382
Appears in Departments:St. Thomas College

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10_abbreviations.pdfAttached File30.65 kBAdobe PDFView/Open
11_chapter1.pdf773.98 kBAdobe PDFView/Open
12_chapter2.pdf246.36 kBAdobe PDFView/Open
13_chapter3.pdf1.65 MBAdobe PDFView/Open
14_chapter4.pdf7.85 MBAdobe PDFView/Open
15_chapter5.pdf136.35 kBAdobe PDFView/Open
16_bibliography.pdf124.53 kBAdobe PDFView/Open
17_appendices.pdf104.6 kBAdobe PDFView/Open
1_title.pdf76.59 kBAdobe PDFView/Open
2_plagiarism certificate.pdf1.71 MBAdobe PDFView/Open
3_declaration.pdf33.73 kBAdobe PDFView/Open
4_certificate.pdf101.59 kBAdobe PDFView/Open
5_acknowledgement.pdf28.32 kBAdobe PDFView/Open
6_abstract.pdf27.36 kBAdobe PDFView/Open
7_contents.pdf42.05 kBAdobe PDFView/Open
8_list_of_tables.pdf33.33 kBAdobe PDFView/Open
9_list_of_figures.pdf27.68 kBAdobe PDFView/Open


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