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|15-Jul-2016||Evaluation of service quality and passenger satisfaction in Indian Railways by developing railqual||Prasad, Maruvada Devi||Raja Shekhar, B|
|12-Sep-2018||The relationship between service quality and attitudinal loyalty of bus passengers mediating role of perceived value customer trust and customer satisfaction||Mahesh R||Shekhar, Raja B|
|18-Oct-2018||Evaluation of service quality management in indian hospitals a study of select hospitals||Itumalla, Ramaiah||Shekhar, Raja B|