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Title: Emotional intelligence and its impact on service quality in banking industry
Researcher: P, Meena Prabha
Guide(s): JothiMurugan, T
Keywords: Assumption
University: Anna University
Completed Date: 2017
Abstract: Abstract available
Pagination: xxi, 256p.
Appears in Departments:Faculty of Management Studies

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File Description SizeFormat 
01_title page.pdfAttached File131.89 kBAdobe PDFView/Open
02_certificate.pdf893.33 kBAdobe PDFView/Open
03_abstract.pdf168.01 kBAdobe PDFView/Open
04_acknowledgement.pdf133.81 kBAdobe PDFView/Open
05_table of content.pdf1.09 MBAdobe PDFView/Open
06_list of table.pdf959.1 kBAdobe PDFView/Open
07_list of figures.pdf131.7 kBAdobe PDFView/Open
08_list of abbreviation.pdf132.62 kBAdobe PDFView/Open
09_chapter 1.pdf586.23 kBAdobe PDFView/Open
10_chapter 2.pdf281.09 kBAdobe PDFView/Open
11_chapter 3.pdf1.27 MBAdobe PDFView/Open
12_chapter 4.pdf559.76 kBAdobe PDFView/Open
13_chapter 5.pdf1.22 MBAdobe PDFView/Open
14_chapter 6.pdf1.74 MBAdobe PDFView/Open
15_appendices.pdf731.76 kBAdobe PDFView/Open
16_references.pdf302.52 kBAdobe PDFView/Open
17_list of publications.pdf204.94 kBAdobe PDFView/Open

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