Please use this identifier to cite or link to this item:
Title: Emotional Intelligence Personality and Job Performance a study of Indian service sector
Researcher: Dhani, Priyam
Guide(s): Sharma, Tanu
Keywords: DKEIT
Emotional Intelligence
Indian Service Sector
Job Performance
University: Jaypee University of Information Technology, Solan
Completed Date: 2017
Abstract: The main aim of this research is to determine the relationship between Emotional Intelligence, Personality Traits and Job Performance in five selected industries of the Indian Service Sector. To obtain this, the study used three measurement scales including Deepa Krishnaveni Emotional Intelligence Test (DKEIT); Job Performance Inventory (JPI) and Multivariate Personality Inventory (MPI). These questionnaires were distributed to the 685 Middle-level managers of the five selected service sectors in India, IT, Banking/Insurance, Advertising/Media, Health Care, and Education. Snowball sampling method was used to collect data from the middle level managers. Data analysis was done using the Statistical Package of Social Sciences, SPSS 23.0 version. newline The results revealed that Emotional Intelligence has a positive relationship with Personality Traits and Emotional Intelligence also predicts Job Performance of the middle level managers in the Indian Service Sector. As far as demographic variables are concerned, females scored higher in Emotional Intelligence as compared to the males in the industry. It was also found that Emotional Intelligence is positively related to age, as one grows, his ability to regulate and understand emotions becomes better. Emotional Perception and Emotional Regulation are positively correlated with Personality Trait 2 (Ego-Ideal and Empathy) and Personality Trait 3 (Self-Confidence). Job Performance was predicted by higher scores of Emotional Perception, Emotional Appraisal and Emotional Regulation, thus implying the overall influence of Emotional Intelligence on Job Performance. newline
Appears in Departments:Department of Humanities and Social Sciences

Files in This Item:
File Description SizeFormat 
01_title.pdfAttached File346.18 kBAdobe PDFView/Open
02_certificate; declaration; acknowledgement.pdf200.37 kBAdobe PDFView/Open
03_table of contents; list of acronyms; list of figures; list of tables.pdf66.43 kBAdobe PDFView/Open
04_abstract.pdf51.53 kBAdobe PDFView/Open
05_chapter 1.pdf483.84 kBAdobe PDFView/Open
06_chapter 2.pdf662.16 kBAdobe PDFView/Open
07_chapter 3.pdf323.1 kBAdobe PDFView/Open
08_chapter 4.pdf871.18 kBAdobe PDFView/Open
09_chapter 5.pdf451.7 kBAdobe PDFView/Open
10_references.pdf518.48 kBAdobe PDFView/Open
11_appendix.pdf514.02 kBAdobe PDFView/Open
12_list of publications.pdf267.96 kBAdobe PDFView/Open

Items in Shodhganga are protected by copyright, with all rights reserved, unless otherwise indicated.