Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/128129
Title: Service quality and its relationship with customer satisfaction in retail banking_ a comparative study of public and private sector banks in India
Researcher: Gupta, Mukta
Guide(s): Mahajan, Sadhana
Keywords: Service quality, Customer satisfaction, Retail banking, Inferential analyses
University: Himachal Pradesh University
Completed Date: 2014
Abstract: Abstract not available newline newline
Pagination: 280p., v
URI: http://hdl.handle.net/10603/128129
Appears in Departments:Institute of Management Studies

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/01_title.pdfAttached File282.78 kBAdobe PDFView/Open
01_title.pdf282.78 kBAdobe PDFView/Open
/02_certificate.pdf263.59 kBAdobe PDFView/Open
02_certificate.pdf263.59 kBAdobe PDFView/Open
/03_acknowledgement.pdf69.87 kBAdobe PDFView/Open
03_acknowledgement.pdf69.87 kBAdobe PDFView/Open
04_preface.pdf101.15 kBAdobe PDFView/Open
/05_contents.pdf82.03 kBAdobe PDFView/Open
05_contents.pdf82.03 kBAdobe PDFView/Open
06_list of tables.pdf389.4 kBAdobe PDFView/Open
07_list of figures.pdf25.01 kBAdobe PDFView/Open
/08_chapter 1.pdf756.05 kBAdobe PDFView/Open
08_chapter 1.pdf756.05 kBAdobe PDFView/Open
/09_chapter 2.pdf2.74 MBAdobe PDFView/Open
09_chapter 2.pdf2.74 MBAdobe PDFView/Open
/10_chapter 3.pdf2.33 MBAdobe PDFView/Open
10_chapter 3.pdf2.33 MBAdobe PDFView/Open
11_chapter 4.pdf731.75 kBAdobe PDFView/Open
12_chapter 5.pdf3.47 MBAdobe PDFView/Open
13_chapter 6.pdf2.65 MBAdobe PDFView/Open
14_chapter 7.pdf1.33 MBAdobe PDFView/Open
15_bibliography.pdf900.84 kBAdobe PDFView/Open
16_annexures.pdf452.88 kBAdobe PDFView/Open


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