Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/203989
Title: Analysis of customer relationship management CRM programmes practiced by passenger airlines industry in India and its impact on customer satisfaction and loyalty
Researcher: Ehsan, Ahadmotlaghi
Guide(s): Pawar, Prafulla A.
Keywords: Management
Marketing Management
Customer relationship management (CRM)
Airlines industry
Customer satisfaction
Loyalty
India
University: Savitribai Phule Pune University
Completed Date: 2012
Abstract: newline
Pagination: 
URI: http://hdl.handle.net/10603/203989
Appears in Departments:Department of Management Science

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/01_title.pdfAttached File42.16 kBAdobe PDFView/Open
01_title.pdf42.16 kBAdobe PDFView/Open
02_declaration.pdf7.99 kBAdobe PDFView/Open
03_certificate.pdf7.93 kBAdobe PDFView/Open
/04_acknowledgement.pdf9.77 kBAdobe PDFView/Open
04_acknowledgement.pdf9.77 kBAdobe PDFView/Open
05_content.pdf130 kBAdobe PDFView/Open
06_list_of_charts.pdf104.71 kBAdobe PDFView/Open
07_list_of_tables_figures.pdf192.49 kBAdobe PDFView/Open
08_chapter 1.pdf2.52 MBAdobe PDFView/Open
09_chapter 2.pdf445.29 kBAdobe PDFView/Open
10_chapter 3.pdf1.31 MBAdobe PDFView/Open
11_chapter 4.pdf74.28 kBAdobe PDFView/Open
12_chapter 5.pdf2.37 MBAdobe PDFView/Open
13_chapter 6.pdf94.8 kBAdobe PDFView/Open
14_questionnaire.pdf237.26 kBAdobe PDFView/Open
15_references.pdf253.05 kBAdobe PDFView/Open


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